ITIL 4 Foundation

Price:  ₦250,000.00 

5 month(s)

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ITIL 4 Foundation

The entry-level ITIL 4 Foundation certification provides an initial understanding of key IT and digital service delivery concepts. This stage:

  • Understand the key concepts of service management
  • ITIL guiding principles can help an organization adopt and adapt service management.
  • Understand the four dimensions of service management.
  • Understand the purpose and components of the ITIL service value system.
  • Customer experience improvement.
  • ITSM efficiency
  • Key activities of the service value chain, and how they interconnect.
  • Understanding the purpose and key terms of 15 ITIL practices
  • Learn and understand 7 ITIL practice

Who should learn ITIL4?

  • IT Service Managers
  • IT Directors and Executives
  • IT Support Staff
  • IT Consultants
  • Quality Analyst
  • Business Relationship Managers
  • Project Managers
  • Junior System Administrator

What will I be able to do at the end of the training?

  • Implement ITIL service management system
  • Continual improvement of best  practices
  • Incident management
  • Service request fulfilment.etc

Training duration:5months    cost N250,000