Professional Training

ITIL 4 Foundation

The entry-level ITIL 4 Foundation certification provides an initial understanding of key IT and digital service delivery concepts. This stage:

• Understand the key concepts of service management
• ITIL guiding principles can help an organization adopt and adapt service management.
• Understand the four dimensions of service management.
• Understand the purpose and components of the ITIL service value system.
• Customer experience improvement.
• ITSM efficiency
• Key activities of the service value chain, and how they interconnect.
• Understanding the purpose and key terms of 15 ITIL practices
• Learn and understand 7 ITIL practice

Who should learn ITIL4?

• IT Service Managers
• IT Directors and Executives
• IT Support Staff
• IT Consultants
• Quality Analyst
• Business Relationship Managers
• Project Managers
• Junior System Administrator

What will I be able to do at the end of the training?

• Implement ITIL service management system
• Continual improvement of best  practices
• Incident management
• Service request fulfilment.etc

Training duration:5months    cost N250,000